Terms of Service
At Mattar Jewelers we always strive to uphold an excellent customer satisfaction, therefore we handpick each pearl and stone to reflect our standards and those our clients are used to from us. Our jewelry is manufactured in the most intricate manner and are taken through quality checks to ensure the client’s satisfaction with every product.
Mattar Jewelers guarantees that all pearls are natural, all diamonds are grade VS1 and above and all gems used are the finest.
Shipping and Handling
Prices do not include charges for shipping and handling, taxes, or any other government required fees. When you place an order, we will estimate shipping and delivery dates for you based on the shipping options you choose and the availability of the item.
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Tax & Import Fees
Mattar Jewelers will not be held responsible or liable for any issues that result from your local customs. If custom duties are applicable, these are in addition to your shipping charges and must be paid directly by you. No refunds will be given for items that are seized at your local customs office. Customs policies vary widely from country to country, clients should contact their local customs office for further information.
Return and Exchange
Return or exchange shall apply within 15 days of purchase in the following cases:
- There is a manufacturing flaw or defect in the commodity.
- Commodity does not conform to legally approved specifications.
- Commodity is not in accordance to the agreement.