No. Prices do not include charges for shipping and handling, taxes, or any other government-required fees. When you place an order, we will estimate shipping and delivery dates for you based on the shipping options you choose and the availability of the item.

MATTAR will not be held responsible or liable for any issues that result from your local customs. If customs duties are applicable, these are in addition to your shipping charges and must be paid directly by you. 

No refunds will be given for items that are seized at your local customs office. Customs policies vary widely from country to country, so clients should contact their local customs office for further information.

Yes. Orders can be placed through WhatsApp by contacting our sales team at +973 17585333 or +973 39755788.

Orders can be placed through our website or via call or WhatsApp by contacting our sales team at +973 17585333 or +973 39755788. Our team is ready to assist you with your purchase.

1. It is your responsibility to ensure that your order is correct before submitting it to us. If you encounter any issues with your order, please call or WhatsApp us at +973 17585333 or +973 39755788.
2. After you place your order, we will send you a confirmatory email to acknowledge that we have received it. This email is sent automatically to the email address you provided. Please note that this does not mean your order has been accepted. Your order constitutes an offer by you to purchase the product(s) at the price listed.
3. Once we have received your order, we will check to ensure we can fulfill it. We will then send a second email either accepting the order or issuing a cancellation. If accepted, the confirmation email will include both confirmation of your order and an estimated timeframe for production and delivery. Once you receive an email confirming your order's acceptance, we will be under a legal duty to supply you with the product you ordered.
4. All orders are subject to our acceptance. We are not obliged to accept your order and may, at our discretion, decline it. By clicking the 'place order' button, you agree to pay for the product(s). If your order is declined, any payment you have made will be refunded to you.

Absolutely. We offer bespoke services to create personalized pearl jewelry, to inquire about bespoke pieces please contact through email info@mattarjewelers.com.

The time required for the creation of a commissioned piece may vary depending on factors such as design complexity, availability of materials, and the meticulous sourcing of premium pearls.

At MATTAR we are committed to using only the finest natural pearls, which may sometimes necessitate additional time to ensure the quality and exclusivity of your piece. As such, we cannot guarantee specific delivery dates until all materials have been sourced and approved. 

Throughout the production process, we will provide regular updates to keep you informed of any changes or delays. For smaller, less intricate pieces, production typically takes 3 to 5 weeks. However, for larger or more complex designs, the process may extend up to 12 weeks. The estimated timeline will be carefully discussed with you during the proposal and design phase to ensure realistic expectations.

Please note that while we strive to meet these deadlines, unforeseen circumstances, such as delays in sourcing rare materials, may occur. MATTAR cannot be held liable for delays that result from such factors, but rest assured we will work diligently to complete your bespoke piece to the highest standards of craftsmanship.

Yes. To inquire about our pearls please contact us either via email info@mattarjewelers.com or call / WhatsApp +973 17585333 or +973 39755788.

Yes. For more information about consignment of jewelry and how to consign please contact us via E-mail at info@mattarjewelers.com.

Yes. We offer international shipping through DHL. However, please note that customs duties and taxes may apply and are the responsibility of the buyer.

Bespoke design will be sent via special jewelry handlers . Prices and insurance will be determined based on the value of the item.

Once your order is shipped, we will provide you with a tracking number. You can use this number to track your shipment on the courier’s website.

Returns or exchanges can be made within 15 days of purchase under the following conditions:

- There is a manufacturing flaw or defect in the item.

- The item does not conform to legally approved specifications.

- The item is not in accordance with the agreement.

If you receive a defective or incorrect item, please contact our team immediately on +973 17585333 or our email, info@mattarjewelers.com. We will assist you with the return or exchange process to ensure your satisfaction

A MATTAR gift card is valid for 12 months from the date of purchase.

Only one gift voucher can be used per purchase.

No, the gift cards cannot be topped up. You can always purchase a new card through our online store.

No, the gift cards come as pre-set values. However, you can purchase multiple gift cards at once.

The full voucher amount must be used in one purchase.

Yes. The VAT amount will be deducted from the gift voucher.

No. The gift card balance cannot be exchanged for cash or redeemed against the purchase of another card.

The color and shape of the pearls may vary from the images displayed on our website. Each pearl is a unique creation of nature, and as such, slight variations in hue, luster, and form are to be expected. These natural differences are a testament to the authenticity and individuality of each piece, ensuring that your jewelry is one-of-a-kind.MATTAR is not liable for any perceived discrepancies between the images on the website and the actual appearance of the pearls in your jewelry. These distinctions highlight the inherent beauty of natural pearls and do not constitute defects. Please note that while we strive to provide accurate representations, variations in color may also occur due to differences in monitor settings.

Since the inception of MATTAR we have employed stringent standards for the selection of pearls used in our jewelry range, based on six key criteria; Nacre quality, Luster, Color, Shape, Blemishes and Size are used to determine pearl quality. Find out more about our pearls on this page.

Pearls are exquisite and delicate gemstones, requiring special care to maintain their timeless beauty. Due to their softness, pearls cannot be restored to their original luster once damaged. To ensure your pearls remain in pristine condition, please adhere to the following guidelines:

Storage: Store your pearls separately from other jewelry to avoid scratches. Ensure they are stored in a manner that allows them to breathe; avoid using plastic containers.

Cleaning: Refrain from using chemicals to clean your pearls. Instead, gently wipe them with a soft cloth dampened with water.

Exposure: Protect your pearls from exposure to chemicals such as soap, shampoo, perfume, and makeup. Always remove your pearl jewelry before showering or applying any beauty products, and only put them on once these products have settled.

By following these steps, you can preserve the exquisite beauty and elegance of your pearls for generations to come.

At MATTAR, we take great pride in using Bahrain's natural pearls, which develop without any human interference. Our licensed divers gather oysters by hand, ensuring preservation of the marine environment. This dedication to sustainability and respect for nature outlines our mission to create the finest pearl jewelry while preserving the integrity of our natural resources.

No. We take pride in working exclusively with natural pearls that develop without human interference, harvested sustainably by licensed divers in the Arabian Gulf. Furthermore, the trade and usage of cultured pearls is legally prohibited in Bahrain.

Yes. All our jewelry pieces come with DANAT certification, outlining the authenticity of the pearls as well as the weight and grading of the pearls used on the piece.

Pearls are graded based on several factors, including luster, surface quality, shape, color, and size. Our top-grade pearls are classified as Jiwan, representing the highest quality available.

Pearls can change color over time due to exposure to elements like cosmetics, perfumes and other chemicals (like Chlorine and soap). Proper care can help maintain their original color.

No. It is best to avoid wearing pearls in the shower, swimming pool, or any environment where they may be exposed to chemicals and chlorine.

With proper care, pearls can last a lifetime and even be passed down as heirlooms.

Yes. You are able to receive a replacement DANAT certificate upon request through our team, the replacement certificate will be labeled as a duplicate on the certificate as per DANAT’s rules and regulations.

All of the gold used in our products is 18K gold.

All diamonds that are used in MATTAR jewelry pieces are graded VS1 or higher and are G/H color.

By utilizing our size guide, you should be able to determine your ring size accurately. Our size guide is designed to provide precise measurements and clear instructions, ensuring that you find the perfect fit for your ring. Should you have any questions or require further assistance, our team is always available to help, simply contact us at +973 17585333.

To address and resolve the issue promptly, please contact our dedicated team at +973 17585333. Kindly provide a detailed explanation of the problem, and our team will guide you through the necessary steps to rectify the situation. We are committed to ensuring your satisfaction and will do our utmost to resolve any concerns swiftly and efficiently.

No, MATTAR does not offer a valuation service. Pricing information for products that are no longer available can only be disclosed to the buyer of the product in question.

You can learn more about Pearls in our pearl education section, click here

Chaw is a term used commonly in the trade of natural pearls, Chaw (Chw) is a unit of measurement used to identify a pearl's weight. Carats (ct) and Methgal (mtl) are also other common units of measurement used to identify weight.